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David Prentice is one of Canada’s most dynamic sales-and-marketing professionals. 



For nearly 30 years, Dave has worked with clients, training their front-line and executive staff in how to serve customers better and increase sales. A specialist in the financial services, telecommunications and pharmaceutical fields, Dave has superb platform ability and the best sales-and-service content in the business. There is no one better than Dave Prentice for sales and customer service training. 



Ask any of his clients! They read like a Who’s Who of North America, and it’s always been that way. He’s got it all —intelligence, humour, knowledge, experience and charisma. Think performance and Dave will show you how to improve it. Whether it’s sales results, customer service implementation, change, conflict resolution, teamwork or leadership strategies, Dave hits the mark. Understanding human behaviour and teaching how to apply that understanding are his gifts. Simply one of the most dynamic sales-and-marketing professionals on the continent.

Dave gets the calls when clients need to understand customer service and satisfaction, personal motivation, teamwork, negotiation, strategic planning in a sales environment, leadership, key account management in a service business, consultative selling and selling at the top.

A funny, dynamic, knowledgeable, down-to-earth and witty speaker, David teaches people practical techniques they can use the next day, and people have a blast doing it!

Presentations Include:

"SUCCESS IN SELLING FINANCIAL SERVICES" ... DELIVERING A DIFFERENTIATED CLIENT EXPERIENCE - THE VALUES APPROACH TO SELLING

This keynote or training session is designed to teach and motivate financial advisors to deliver a differentiated client sales experience based on the Values Approach to Selling. The session can be adapted to sales professionals outside the financial industry.

SUPER CHARGED SERVICE…HOW TO CREATE

Dave will focus on: Living the Mission – Delivering value on each and every customer contact:

• Understanding Value – From the customer’s point of view

• Knowing how the customer perceives
Skills, techniques and strategies to positively influence the customer

• "How to" – understand the customer’s needs, problems, wants, concerns
• 
Value Model – Pride in Delivery – Honesty – Dignity – Respect – Integrity
• 
Dealing with all types of customers in all types of circumstance and situations

• Creating a Tailored Experience

The session will be highly informative, motivational and fun learning experience.

THE COMPETITIVE EDGE

Success in sales…seldom just happens. Truly professional first-quarter sales professionals have the ability to utilize skills, technology and strategies to advance sales to a close. This seminar is about honing skills to insure a clear competitive edge.

PEAK PERFORMANCE

Peak performance will focus on skills, technology and strategy for personal performance. Dave will present a number of business models that will help each participant increase sales, deliver exceptional service and build loyalty with their customers.

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